Six Sigma for Service Organizations

Why use Six Sigma?
Objectives
Results

Why use Six Sigma?

A "service" is anything excluding "the making of goods." For this reason, all tasks within service organizations are non-physical and made up of processes; all processes vary. Thus, the key to improving business performance is the reduction of variation.

In service organizations, typically 50% of daily operations involve performance applications, human dynamics, and customer relationships. This represents a significant potential for achieveing quality improvement, which can give organizations a strategic advantage over their competitors.

Today more service organizations are deploying Six Sigma successfully in their organizations. This adoption has resulted in improved intermal processing time, customer satisfaction, and reduction of service costs.